Privacy Policy

Mid-Mo Moms Cleaning LLC – Privacy Policy

At Mid-Mo Moms Cleaning LLC (“Company,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with us online, by phone, or through our booking platforms.

By visiting our website or scheduling services, you agree to the practices described in this Privacy Policy.

1. 🧾 Information We Collect

We collect personal information only when you voluntarily provide it. This may include:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Type of cleaning requested

  • Square footage and home details

  • Preferred scheduling date/time

  • Payment or billing information (if applicable)

We do not collect or store sensitive information such as Social Security numbers, login credentials, or personal financial documents.

2. 📩 How We Collect Your Information

We may collect your information through the following channels:

  • Online quote request forms

  • Emails sent to Info@MidMoMomsCleaning.com

  • Phone calls or text messages

  • Booking platforms (e.g., ZenMaid, Google Forms)

  • Direct messages on social media (Facebook, Instagram)

We do not use tracking cookies, ad retargeting software, or location-tracking tools on our website at this time.

3. 🎯 How We Use Your Information

Your information is used only for purposes directly related to cleaning services, including:

  • Providing service quotes

  • Booking, scheduling, or rescheduling appointments

  • Sending confirmations, reminders, or follow-ups

  • Processing payments and issuing receipts/invoices

  • Answering questions or resolving complaints

  • Maintaining client records for future service needs

We do not use your data for automated decision-making, sell it to third parties, or use it for advertising purposes.

4. 🔐 How We Protect Your Information

We implement reasonable and appropriate safeguards to protect your data:

  • Secure servers for form data

  • Password-protected email and booking accounts

  • Encrypted invoicing and payment processors

  • Internal access control—only authorized staff can view client data

While no system is 100% secure, we respond promptly to any suspected breach or unauthorized access.

5. 👥 Information Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared with:

  • Secure payment processors (to process transactions)

  • Third-party booking systems (e.g., ZenMaid or Google Forms)

  • Government or legal entities, if required by law (e.g., court orders)

6. 🧽 Data Retention

We retain client data only as long as necessary for:

  • Providing ongoing services

  • Complying with Missouri or federal tax/recordkeeping laws

To request data deletion, email us at Info@MidMoMomsCleaning.com. We will confirm deletion within 7 business days, unless retention is legally required.

7. 📍 Service Area & Data Scope

This policy applies to clients located in Mid-Missouri, including:

  • Columbia

  • Clark

  • Moberly

  • Mexico

  • Fulton

  • Boonville

  • Centralia

  • Ashland

  • Surrounding towns we serve

Our services are intended for U.S. residents. If you are located outside the U.S., this policy may not comply with your local data privacy laws (e.g., GDPR).

8. 📬 Communication Consent

By submitting a quote or contacting us, you consent to receive:

  • Appointment confirmations and reminders

  • Service updates or scheduling changes

  • Payment links, invoices, and receipts

  • Service follow-ups

You may opt out at any time by replying “STOP” to texts or emailing us directly.

9. 🛑 Your Rights as a Client

You have the right to:

  • Know what personal data we’ve collected

  • Request a copy of your information

  • Ask for corrections or deletions

  • Withdraw communication consent

  • File a complaint with state or consumer protection agencies

We respond to all requests within 5–7 business days.

10. 🔄 Policy Updates

We may update this policy periodically due to:

  • Service changes

  • Platform or software updates

  • Legal or regulatory obligations

When we make changes, we’ll update the “Last Updated” date at the top of the page and notify clients via email or website notice (for significant changes).

11. 📞 Questions or Concerns?

We’re happy to clarify anything related to your privacy or our data practices.

Contact Us:
📧 Email: Info@MidMoMomsCleaning.com
📞 Call or Text: 573-356-3412